tkbit Privacy Policy
The security of your personal information is our top priority — learn how tkbit keeps your data safe and our commitment to your privacy.
Introduction & Scope
tkbit operates a trusted online entertainment and betting platform for users in Bangladesh. This Privacy Policy ("Policy") describes how tkbit processes, stores, and protects the information collected from you when you use our website and related services.
This Policy applies to all users of tkbit's services — registered members, guest browsers, and casual visitors alike. By using our platform, you fully accept the terms of this Policy.
What Information We Collect
2.1 Information You Provide Directly
When you create an account on tkbit, use our services, or contact us, we may collect the following information:
- Full name and username
- Date of birth (for age verification)
- Email address and mobile number
- Bangladeshi address (including division, district, and upazila)
- Identity document details (National ID / Passport) — when identity verification is required
- Financial transaction details: records of deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer
2.2 Automatically Collected Information
When you use our platform, certain information is collected automatically for technical reasons:
- IP address and device identification details
- Browser type, version, and operating system
- Usage time, session duration, and a list of pages visited
- Referral source (how you arrived at the site)
- Information collected through cookies and similar tracking technologies
2.3 Information Received from Third Parties
In certain circumstances we may collect information from trusted third parties, such as:
- Verification details from identity verification agencies
- Fraud prevention and risk analysis services
- Transaction verification details from payment processing partners
How We Use Your Information
tkbit uses your information only for specific and legitimate purposes. The main purposes are as follows:
- Account Management: To create, verify, and securely maintain your account.
- Service Delivery: To smoothly operate gaming, betting, and other entertainment services.
- Financial Transaction Processing: To process deposits and withdrawals securely and on time — via bKash, Nagad, Rocket, Upay, and bank transfer.
- Customer Support: To resolve your issues and answer your questions via 24/7 live chat and email.
- Security & Fraud Prevention: To protect your account from unauthorized access, fraud, and potential financial harm.
- Legal Compliance: To retain information necessary to comply with applicable laws and regulations.
- Product & Service Improvement: To analyze your usage patterns and improve your experience on the platform.
- Communications: To keep you informed of important notices, policy changes, or account-related information.
Cookies & Tracking Technologies
4.1 What Cookies Are and Why We Use Them
Cookies are small text files stored on your device when you visit tkbit. They help our platform recognize you and personalize your experience.
4.2 The Cookies We Use
- Essential Cookies: Required to maintain login sessions, ensure security, and operate the platform's core functions.
- Functionality Cookies: Used to remember your preferences (language, settings).
- Analytics Cookies: Collect anonymous usage data to understand how the platform is used and to improve our services.
4.3 Cookie Controls
You can control or decline cookies through your browser settings. Please note that declining essential cookies may prevent some important platform features from working properly.
Information Sharing & Disclosure
5.1 When We May Share Information
tkbit does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
- Service Provider Partners: Payment processors (bKash, Nagad, Rocket, Upay, bank partners), identity verification providers, and technology service providers — only the information necessary to complete the service.
- Legal Obligations: In response to court orders, lawful requests from law enforcement agencies, or other legal processes.
- Fraud Prevention: When needed to assist in the investigation of financial crimes or fraud.
- Business Transfers: In the event of a business merger or transfer — you will be notified in advance in such circumstances.
5.2 International Data Transfers
In some cases your information may be processed or stored outside Bangladesh, particularly for the operation of our technology infrastructure. Any such transfer is conducted with appropriate security measures in place, and your information receives the same level of protection.
Data Security Measures
6.1 Technical Safeguards
tkbit uses industry-standard security technologies to keep your information safe:
- SSL Encryption: All data transmission between you and our servers is protected by SSL/TLS encryption.
- Data Encryption: Sensitive information such as passwords and financial details is stored in encrypted form.
- Firewalls & Access Controls: Only authorized personnel can access specific data.
- Regular Security Audits: Regular audits are conducted to identify potential vulnerabilities and keep systems up to date.
6.2 Limitations of Security
While we are committed to maintaining the highest level of security, no internet-based system is completely impenetrable. We encourage you to take an active role in securing your account — use a strong password and never share your login credentials with any third party.
Data Retention Period
tkbit retains your information only for as long as necessary. General guidelines are as follows:
- Active Account Data: Retained for the full duration that the account remains active.
- Closed Account Data: May be retained for a defined period after account closure for legal compliance, financial auditing, and fraud prevention purposes.
- Transaction Records: Detailed records of financial transactions may be retained for an extended period in accordance with applicable law.
- Backup Data: Information held in system backups may take a scheduled period to be automatically deleted.
Your Rights & Choices
8.1 Your Rights Regarding Your Information
As a tkbit user, you have the following rights over your own information:
- Right of Access: You may request a copy of the information we hold about you.
- Right of Rectification: You may request correction of any inaccuracies or errors in your information.
- Right of Erasure: You may request deletion of your information in certain circumstances — however, some information may need to be retained due to legal obligations.
- Right to Restrict Processing: You may request that processing of your information be restricted for specific reasons.
- Right to Opt Out of Marketing Communications: You may remove yourself from promotional communications at any time.
8.2 How to Exercise Your Rights
To exercise any of your rights or submit any information-related request, please contact our support team. We will generally endeavor to respond to your request within a reasonable time. Additional information may be requested for identity verification purposes.
Protection of Minors
tkbit provides services only to individuals aged 21 or older. We do not knowingly collect any information from minors. If we become aware that a minor has used our platform, we will immediately close that account and take steps to delete all associated information.
If you believe a minor has registered on tkbit, please notify our support team immediately.
Policy Changes & Updates
This Privacy Policy may be updated from time to time as our services, technology, or legal requirements change. When changes are made, we will:
- Update the "Last Updated" date at the top of this page.
- Send a notification to your registered email for significant changes.
- Display a clear notice on the platform.
Continued use of our services after an update will be taken as your acceptance of the new Policy terms. If you do not agree with the changes, you may close your account at any time.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. tkbit is always ready to assist you with privacy-related matters.